Computer User Support Specialists in Battle Creek, Michigan
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Career Projections for Battle Creek, Michigan
Computer User Support Specialists on average make:
$49,920 ($24.00/hour).
The number of positions in Battle Creek, Michigan are:
218
and by 2028 that number is projected to:
decrease to 215.
We predict that due to job growth or retirements there will be approximately:
14 every year.
The typical education needed to enter this job is:
a certificate or other credential.
The typical training needed after hire is:
long-term on-the-job training.
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Other Job Titles
Application Customer Service Representative (Application CSR), Application Support Engineer, Applications Analyst, Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Support Representative (Call Center Support Rep), Cloud Operations Specialist, Computer Customer Support Specialist, Computer Hardware Technician (Computer Hardware Tech), Computer Help Desk Representative (Computer Help Desk Rep), Computer Help Desk Specialist
Technology/Skills
Microsoft Active Directory, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Windows, ServiceNow
Tools Used
Computer tool kits, Desktop computers, Digital tapes, Mainframe computers, MS-DOS-bootable disks, Multi-line telephone systems, Network analyzers, Notebook computers, Power meters, Punchdown tools
Tasks
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Personality
Attention to Detail, Integrity, Dependability, Cooperation, Initiative, Adaptability/Flexibility, Stress Tolerance, Independence, Concern for Others, Persistence
Certifications, Licenses, or Training
Certifications (CareerOneStop) Certifications (MyNextMove) Licenses Training
More Details About this Occupation
Helpful Resources
CareerOneStop
CareerOneStop is sponsored by the U.S. Department of Labor, Employment, and Training Administration. It’s a one-stop shop for career exploration, training, and jobs. There is also a Skills Matcher available.
PathFinder
An online career planning tool to help Michigan residents get high-quality, in-demand degrees, and credentials.
MyFuture
Helps young adults plan their next steps in life by bringing together the most recently available information about colleges, careers, and military service opportunities.
Creative Ladder
Creative Ladder is a 501(c)(3) nonprofit that works to make creative careers more accessible and inclusive.