Switchboard Operators, Including Answering Service in Battle Creek, Michigan
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Career Projections for Battle Creek, Michigan
Switchboard Operators, Including Answering Service on average make:
$39,520 ($19.00/hour).
The number of positions in Battle Creek, Michigan are:
4
and by 2029 that number is projected to:
decrease to 3.
We predict that due to job growth or retirements there will be approximately:
0 every year.
The typical education needed to enter this job is:
a high school diploma/GED.
The typical training needed after hire is:
short-term on-the-job training.
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Other Job Titles
Answering Service Telephone Operator, CBX Operator (Computerized Branch Exchange Operator), Central Communications Specialist, Combination Operator, Command and Control Specialist, Communication Center Operator, Communications Coordinator, Communications Operator, Communications Specialist, Complaint Operator
Technology/Skills
Microsoft Excel, Microsoft Office software, Microsoft Outlook
Tools Used
Alarm system monitors, Computer inkjet printers, Copy machines, Intercom equipment, Laser facsimile machines, Mobile radios, Multiline telephone systems, Paging systems, Personal computers, Premise branch exchange PBX equipment
Tasks
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Relay or route written or verbal messages.
- Place telephone calls or arrange conference calls as instructed.
Personality
Dependability, Self-Control, Stress Tolerance, Attention to Detail, Integrity, Cooperation, Concern for Others, Social Orientation, Persistence, Adaptability/Flexibility
Certifications, Licenses, or Training
Certifications (CareerOneStop) Certifications (MyNextMove) Licenses Training
More Details About this Occupation
Helpful Resources
CareerOneStop
CareerOneStop is sponsored by the U.S. Department of Labor, Employment, and Training Administration. It’s a one-stop shop for career exploration, training, and jobs. There is also a Skills Matcher available.
PathFinder
An online career planning tool to help Michigan residents get high-quality, in-demand degrees, and credentials.
MyFuture
Helps young adults plan their next steps in life by bringing together the most recently available information about colleges, careers, and military service opportunities.
Creative Ladder
Creative Ladder is a 501(c)(3) nonprofit that works to make creative careers more accessible and inclusive.