Customer Service Representatives in Battle Creek, Michigan
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Career Projections for Battle Creek, Michigan
Customer Service Representatives on average make:
$37,440 ($18.00/hour).
The number of positions in Battle Creek, Michigan are:
789
and by 2028 that number is projected to:
decrease to 738.
We predict that due to job growth or retirements there will be approximately:
94 every year.
The typical education needed to enter this job is:
a high school diploma/GED.
The typical training needed after hire is:
short-term on-the-job training.
Search for This Job in Battle Creek, Michigan
Pure Michigan Talent Connect LinkedIn National Labor Exchange Indeed Glassdoor
I Need Help
Get help with my resume, application, and skills to get into this career.
Other Job Titles
Account Adjuster, Account Representative, Adjustment Clerk, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative, Claims Customer Service Representative (Claims CSR), Clerical Adjudicator, Client Relations Specialist
Technology/Skills
Microsoft Excel, Microsoft Office software, Microsoft Outlook
Tools Used
Autodialing systems, Automatic call distribution ACD system, Calling line identification equipment, Cash registers, Desktop computers, Dialed number identification systems DNIS, Global positioning system GPS receivers, Multi-line telephone systems, On hold players, Personal digital assistants PDA
Tasks
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Personality
Dependability, Self-Control, Attention to Detail, Stress Tolerance, Integrity, Initiative, Adaptability/Flexibility, Cooperation, Independence, Persistence
Certifications, Licenses, or Training
Certifications (CareerOneStop) Certifications (MyNextMove) Licenses Training
More Details About this Occupation
Helpful Resources
CareerOneStop
CareerOneStop is sponsored by the U.S. Department of Labor, Employment, and Training Administration. It’s a one-stop shop for career exploration, training, and jobs. There is also a Skills Matcher available.
PathFinder
An online career planning tool to help Michigan residents get high-quality, in-demand degrees, and credentials.
MyFuture
Helps young adults plan their next steps in life by bringing together the most recently available information about colleges, careers, and military service opportunities.
Creative Ladder
Creative Ladder is a 501(c)(3) nonprofit that works to make creative careers more accessible and inclusive.