Receptionists and Information Clerks in Battle Creek, Michigan
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Career Projections for Battle Creek, Michigan
Receptionists and Information Clerks on average make:
$35,360 ($17.00/hour).
The number of positions in Battle Creek, Michigan are:
304
and by 2028 that number is projected to:
decrease to 300.
We predict that due to job growth or retirements there will be approximately:
39 every year.
The typical education needed to enter this job is:
a high school diploma/GED.
The typical training needed after hire is:
short-term on-the-job training.
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Other Job Titles
Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk (Auto Club Info Clerk), Bilingual Receptionist, Call Center Agent, Call Center Operator, Call Center Representative (Call Center Rep), Call Taker, Clerk Specialist
Technology/Skills
Microsoft Excel, Microsoft Office software, Microsoft Outlook
Tools Used
Credit card processing machines, Data input scanners, Desktop computers, Dictation equipment, Electric typewriters, Filing Cabinets, Handheld calculators, Laser facsimile machines, Multi-line switchboards, Multi-line telephone systems
Tasks
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Receive payment and record receipts for services.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
Personality
Integrity, Self-Control, Dependability, Stress Tolerance, Concern for Others, Cooperation, Attention to Detail, Adaptability/Flexibility, Social Orientation, Independence
Certifications, Licenses, or Training
Certifications (CareerOneStop) Certifications (MyNextMove) Licenses Training
More Details About this Occupation
Helpful Resources
CareerOneStop
CareerOneStop is sponsored by the U.S. Department of Labor, Employment, and Training Administration. It’s a one-stop shop for career exploration, training, and jobs. There is also a Skills Matcher available.
PathFinder
An online career planning tool to help Michigan residents get high-quality, in-demand degrees, and credentials.
MyFuture
Helps young adults plan their next steps in life by bringing together the most recently available information about colleges, careers, and military service opportunities.
Creative Ladder
Creative Ladder is a 501(c)(3) nonprofit that works to make creative careers more accessible and inclusive.