Public Safety Telecommunicators in Battle Creek, Michigan
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
Career Projections for Battle Creek, Michigan
Public Safety Telecommunicators on average make:
$52,000 ($25.00/hour).
The number of positions in Battle Creek, Michigan are:
85
and by 2029 that number is projected to:
increase to 86.
We predict that due to job growth or retirements there will be approximately:
8 every year.
The typical education needed to enter this job is:
a high school diploma/GED.
The typical training needed after hire is:
long-term on-the-job training.
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Other Job Titles
911 Dispatcher, 911 Emergency Dispatcher, 911 Emergency Services Dispatcher, 911 Operator, 911 Telecommunicator, Alarm Operator, Ambulance Dispatcher, Call Person, Call Taker, Communications Dispatcher
Technology/Skills
Microsoft Excel, Microsoft Office software
Tools Used
Automatic call distributing ACD consoles, Base station radios, Desktop computers, Digital recording equipment, Intercom systems, Mainframe computers, Mainframe terminals, Mobile data computers, Multi-line telephone systems, Personal computers
Tasks
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
- Question callers to determine their locations and the nature of their problems to determine type of response needed.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Personality
Self-Control, Stress Tolerance, Integrity, Attention to Detail, Dependability, Cooperation, Concern for Others, Persistence, Adaptability/Flexibility, Analytical Thinking
Certifications, Licenses, or Training
Certifications (CareerOneStop) Certifications (MyNextMove) Licenses Training
More Details About this Occupation
Helpful Resources
CareerOneStop
CareerOneStop is sponsored by the U.S. Department of Labor, Employment, and Training Administration. It’s a one-stop shop for career exploration, training, and jobs. There is also a Skills Matcher available.
PathFinder
An online career planning tool to help Michigan residents get high-quality, in-demand degrees, and credentials.
MyFuture
Helps young adults plan their next steps in life by bringing together the most recently available information about colleges, careers, and military service opportunities.
Creative Ladder
Creative Ladder is a 501(c)(3) nonprofit that works to make creative careers more accessible and inclusive.